Nolena Privacy Policy

1. Introduction

Nolena provides digital, self-guided city experiences and walking tours.

This Privacy Policy explains what personal information may be collected when you use Nolena, why it may be used, and how it may be handled.

2. Information We May Collect

Account information

Depending on how you use Nolena, we may collect name; email address; authentication and account identifiers; and information provided through supported sign-in methods.

Purchase and access information

We may collect the tour purchased or accessed; entitlement and access information; purchase or order information; and information received from third-party sales or booking platforms when necessary to provide a purchased tour.

Tour usage information

We may collect tour sessions; stations viewed or completed; interaction events; language selection; and technical information related to use of the service.

Location information

Where location-based features are enabled and permission is provided, Nolena may process location information to support navigation and tour functionality.

Technical information

We may collect information such as device, browser, network, diagnostic, security, and usage information needed to operate and protect the service.

3. How We Use Information

• create and maintain user accounts;
• authenticate users;
• provide access to purchased or authorized tours;
• process and manage purchases;
• deliver tours and related services;
• provide navigation and location-based functionality;
• communicate with users about their account, purchase, or access;
• provide customer support;
• detect and prevent fraud, abuse, and unauthorized access;
• maintain and improve the service;
• analyze service usage and performance;
• comply with applicable legal obligations.

4. Third-Party Services

Nolena may use third-party service providers to operate parts of its service, including authentication, hosting, databases, analytics, payment processing, booking integrations, communications, and other technical services.

These providers may process information on our behalf or, where they act independently, under their own applicable policies. Categories may include cloud hosting and database providers, Google authentication, payment processors, analytics providers, communications services and booking or distribution partners. We share information only as reasonably necessary for the stated purposes or where otherwise legally permitted.

Where a tour is purchased through a third-party sales or booking platform, Nolena may receive relevant booking or customer information from that platform in order to provide the purchased service.

5. Google Sign-In

Nolena may use Google authentication to allow users to create and access their Nolena account.

When you use Google Sign-In, Google may provide Nolena with information necessary to authenticate your account, such as your name, email address, and account identifier, subject to Google's applicable policies and your account settings.

6. Location Data

Location functionality is used to support features such as walking navigation and location-aware tour experiences.

Location access may depend on permissions provided by your device or browser.

Depending on the feature and your permissions, location may be processed to determine proximity to tour stops, support route guidance, validate tour progress and generate diagnostic or usage events. The extent to which location-related events are stored depends on the functionality in use and the applicable system configuration.

You can control location permissions through your device or browser settings.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining records, resolving disputes, preventing abuse, and meeting legal or regulatory requirements.

Retention periods vary by data category, operational need and applicable legal obligations. For example, financial transaction records may need to be kept longer than routine diagnostic data. We review retention and deletion requests subject to security, dispute-resolution and statutory recordkeeping requirements.

9. Your Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, restrict, or otherwise control certain uses of your information.

To request access, correction, deletion or another applicable privacy right, contact us using the information below. We may need to verify your identity before acting on a request, and certain information may be retained where required or permitted by law.

10. Children's Privacy

Nolena is not intended to knowingly collect personal information directly from children without appropriate authorization where such authorization is required by applicable law.

11. International Processing

Nolena and its service providers may process information in countries other than the country in which you are located.

Where required, we seek to use appropriate contractual, technical or other safeguards for international transfers in accordance with applicable law.

12. Cookies and Analytics

Nolena and its service providers may use cookies, local storage and similar technologies for authentication, security, service operation and, where implemented, analytics. The specific technologies and any consent choices depend on the features deployed and applicable law. Where consent is legally required for non-essential technologies, we will seek it before using them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page together with the applicable update date.

14. Contact Us

For privacy questions or requests, contact: gonolena@gonolena.com